Support
Last Updated: April 8, 2026
Pocket Cinema is committed to providing users with helpful, timely, and reliable support.
If you need assistance with your account, subscription, purchases, Coins, rewards, technical issues, playback, billing, privacy, legal requests, or other questions, please contact the appropriate team below.
General Support
For general account support, playback issues, app issues, login problems, downloads, watchlists, favorites, rewards, Coins, referrals, comments, or community features:
Support: support@pocketcinema.site
Whenever possible, support requests should be submitted from the email address associated with your Pocket Cinema account.
Billing and Subscription Support
For questions about subscriptions, renewals, billing errors, duplicate charges, refund requests, Coins, unlocks, purchases, payment methods, or Apple / Google subscription issues:
Billing: billing@pocketcinema.site
Privacy and Data Requests
For questions about your privacy rights, personal information, cookies, tracking technologies, California privacy rights, GDPR rights, account deletion, or privacy requests:
Privacy: privacy@pocketcinema.site
Legal and DMCA Requests
For questions related to copyright, trademarks, DMCA takedown notices, counter-notices, legal process, intellectual property, or other legal issues:
Legal: legal@pocketcinema.site
DMCA: dmca@pocketcinema.site
Press, Partnerships, and Business Inquiries
For business development, partnerships, licensing, content distribution, press, media, or other commercial inquiries:
Business: business@pocketcinema.site
Business, licensing, press, and partnership inquiries may take longer to process than general support requests.
Common Support Topics
Pocket Cinema support may be able to assist with:
Login issues
Password reset requests
Subscription cancellation questions
Playback or streaming issues
Download failures
Coins, rewards, or unlock issues
Referral issues
Billing disputes
Duplicate charges
Refund requests
Device compatibility questions
App crashes or bugs
Community feature issues
Comment moderation concerns
Account deletion requests
Privacy requests
DMCA notices
Apple App Store Support
If you subscribed through Apple App Store, certain billing, refund, and subscription issues may need to be handled directly through Apple.
Pocket Cinema cannot directly cancel, refund, or modify certain Apple-managed subscriptions.
If you subscribed through Apple App Store, you may also manage your subscription through your Apple account settings.
You may also visit Apple's support resources for additional assistance.
Google Play Support
If you subscribed through Google Play, certain billing, refund, and subscription issues may need to be handled directly through Google.
Pocket Cinema may not be able to directly refund or modify certain Google-managed purchases.
If you subscribed through Google Play, you may also manage your subscription through your Google account settings.
Response Times
Pocket Cinema generally responds to support requests within a reasonable period of time.
Response times may vary depending on:
The type of request
The complexity of the issue
Whether additional verification is required
Whether the request involves billing, legal issues, privacy rights, or technical investigations
Pocket Cinema may request additional information to verify your identity before processing certain requests.
Certain requests may require additional documentation, screenshots, receipts, or verification information.
Pocket Cinema may not respond to incomplete, abusive, fraudulent, duplicate, or repetitive requests.
Please do not send passwords, full payment card details, Social Security numbers, or other highly sensitive information by email.
Contact Us
Support: support@pocketcinema.site
Billing: billing@pocketcinema.site
Privacy: privacy@pocketcinema.site
Legal: legal@pocketcinema.site
DMCA: dmca@pocketcinema.site
Business: business@pocketcinema.site
Pocket Cinema LLC
Los Angeles, CA. United States