Refund Policy
Last Modified: April 8, 2026
Pocket Cinema LLC ("Pocket Cinema," "Company," "we," "us," or "our") offers subscriptions, Coins, premium content access, and other digital products through our website, mobile applications, and streaming platform.
This Refund Policy explains when purchases may be eligible for refunds, credits, cancellations, or account adjustments.
By purchasing subscriptions, Coins, content, or other digital products through Pocket Cinema, you agree to this Refund Policy.
General Policy
All purchases made through Pocket Cinema are generally final and non-refundable unless otherwise required by law or expressly stated in this Refund Policy.
Because Pocket Cinema provides access to digital content, subscriptions, Coins, rewards, downloads, premium features, and other instantly accessible services, many purchases become non-refundable once access has been granted or content has been consumed.
Refund eligibility may depend on:
The type of purchase
Whether the purchase was made through Apple, Google, or directly through Pocket Cinema
Whether content has already been viewed, downloaded, unlocked, or used
Whether Coins, rewards, or credits have already been redeemed
Applicable consumer protection laws in your jurisdiction
Subscription Refunds
Pocket Cinema may offer monthly, annual, promotional, ad-supported, or premium subscription plans.
Unless otherwise required by law:
Subscription fees are non-refundable once charged
Partial billing periods are generally not refunded
Unused time remaining in a subscription period is generally not refundable
Canceling a subscription stops future billing but does not automatically result in a refund for the current billing period
You may cancel your subscription at any time before the next billing date.
If you cancel, your subscription benefits will remain active until the end of the current billing period.
Deleting the Pocket Cinema app does not automatically cancel your subscription.
Apple App Store Purchases
If you purchased a Pocket Cinema subscription, Coins, or digital content through Apple's App Store, Apple manages billing and refunds.
Pocket Cinema cannot issue refunds for purchases made through Apple.
To request a refund from Apple, please visit:
Apple's refund decisions are made solely by Apple and are subject to Apple's policies.
Pocket Cinema does not control, approve, or guarantee App Store refund decisions.
Subscriptions purchased through Apple must also be canceled through your Apple account settings.
Google Play Purchases
If you purchased a Pocket Cinema subscription, Coins, or digital content through Google Play, Google may manage billing and refunds.
Pocket Cinema may not be able to issue refunds for purchases made through Google Play.
Refund requests may need to be submitted directly through your Google Play account or Google support.
Google's refund decisions are subject to Google's policies.
Coins and Virtual Currency
Pocket Cinema may offer Coins, credits, rewards, unlocks, bonus balances, promotional credits, referral rewards, or other virtual items.
Unless required by law:
Coins and virtual items are non-refundable
Coins have no cash value
Coins cannot be exchanged for cash
Coins cannot be transferred between users
Unused Coins are generally not refundable
Expired, promotional, bonus, or free Coins are not refundable
Coins used to unlock episodes, features, or content are not reversible
If Coins are mistakenly granted, duplicated, abused, obtained fraudulently, or used in violation of our Terms of Service, Pocket Cinema may remove, suspend, reverse, or adjust Coin balances without notice.
Episode Unlocks and Premium Content
Purchases used to unlock individual episodes, bonus content, early access, downloads, premium features, or one-time viewing rights are generally final and non-refundable once access has been granted.
Pocket Cinema may deny refund requests where:
Content has already been viewed
Downloads have already occurred
The purchase was intentionally made
Multiple refund requests have been submitted
Abuse, fraud, chargebacks, or suspicious activity is detected
Promotional Offers and Free Trials
Pocket Cinema may offer free trials, introductory offers, referral rewards, discounted subscriptions, promotional Coins, or other special offers.
Unless otherwise stated:
Promotional offers may be limited to one per user, household, payment method, or device
Promotional offers may automatically convert into paid subscriptions if not canceled before the end of the trial period
Promotional Coins, free unlocks, and bonus rewards are non-refundable and may expire
Pocket Cinema may modify, suspend, or terminate promotions at any time
Chargebacks and Payment Disputes
If you dispute a charge with your bank, credit card company, Apple, Google, or payment provider, Pocket Cinema may:
Suspend or restrict your account
Remove Coins, rewards, or purchased content
Cancel subscription benefits
Revoke access to unlocked content
Limit future purchases
Investigate the transaction for fraud or abuse
We encourage users to contact Pocket Cinema support before initiating a chargeback whenever possible.
Unauthorized Purchases
If you believe a purchase was unauthorized, you should contact us immediately at support@pocketcinema.site
Pocket Cinema may investigate unauthorized transactions on a case-by-case basis.
Refunds or account adjustments may be issued where appropriate, including in cases involving:
Technical errors
Duplicate charges
Billing mistakes
Fraudulent transactions
Accidental purchases by minors
System malfunctions
To protect users and prevent fraud, Pocket Cinema may request additional information to verify your identity before processing certain refund or billing requests.
Pocket Cinema reserves the right to request additional information before processing any refund or account adjustment request.
Technical Problems
If you experience technical issues that prevent access to content or services, please contact support@pocketcinema.site
Pocket Cinema may, in its sole discretion, provide:
A replacement unlock
Account credits
Coins
Extended subscription access
Alternative access to content
Partial or full refunds where appropriate
Technical issues may include:
Duplicate billing
Failed unlocks
Failed downloads
Streaming failures
Payment processing errors
Service outages
Inaccessible purchases
Regional Consumer Rights
Certain jurisdictions may provide mandatory consumer rights that cannot be waived.
Nothing in this Refund Policy limits any rights you may have under applicable law, including rights related to:
Faulty digital services
Misleading billing
Unauthorized transactions
Automatic renewal disclosures
Cooling-off periods
Subscription cancellations
Consumer guarantees
If local law requires a refund, cancellation right, or additional remedy, Pocket Cinema will honor those legal requirements.
Refund Request Process
To request a refund or report a billing issue, contact:
Support: support@pocketcinema.site
Billing: billing@pocketcinema.site
Please include:
Your account email
Date of purchase
Purchase amount
Platform used for purchase
Description of the issue
Screenshots or receipts if available
Pocket Cinema may require additional information to verify your identity and review your request.
Processing Times
We generally review refund-related requests within a reasonable period of time, although response times may vary depending on
the complexity of the request and applicable law.
Approved refunds, credits, or account adjustments may take several business days to appear depending on your payment provider or platform.
Pocket Cinema reserves the right to deny refund requests where it determines that a user has engaged in repeated refund abuse, excessive chargebacks,
account manipulation, or other misuse of the Services.
Changes to This Refund Policy
Pocket Cinema may update this Refund Policy from time to time.
If we make material changes, we may notify you through the Services, by email, or through other communications.
Your continued use of the Services after the updated Refund Policy becomes effective means that you accept the revised policy.
Contact Us
If you have questions about this Refund Policy, please contact:
Support: support@pocketcinema.site
Billing: billing@pocketcinema.site
Legal: legal@pocketcinema.site
Pocket Cinema LLC
Los Angeles, CA. United States